Privacy policy

Last updated: March 26, 2026

At LUVENA, we are committed to ensuring that every piece from our curated collections meets your expectations. If you are not fully satisfied with your purchase, we are here to provide a smooth and reliable return experience.

1. Return Eligibility

We offer a 14-day return window from the date of delivery.

To be eligible for a return, the item must be unused and in the same condition as received. It must also be returned in its original packaging with all tags intact. A valid proof of purchase (order number) is required.

2. Non-Returnable Items

For hygiene and exclusivity reasons, certain items cannot be returned. This includes personal care and accessories, gift cards and digital products, as well as final sale or archive items.

3. Refund Process

Once your return is received and inspected by our quality team, you will be notified by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Contact Us

To begin a return, please contact our support team at contact@luvena.co