Shipping policy

Last updated: March 26, 2026

At LUVENA, we bring Melbourne’s curated elegance to the world. We partner with premium global carriers to ensure your orders are delivered securely and efficiently, no matter where you are located.

1. PROCESSING & DISPATCH

All orders are handled with precision and dispatched from our strategic fulfillment centers within 1–3 business days. You will receive a notification as soon as your curated pieces are on their way.

2. ESTIMATED DELIVERY TIMES BY REGION

We ship to over 50 countries worldwide. Below are our estimated delivery windows for our key international zones:

Region	Key Locations	Estimated Delivery
Oceania	Australia & New Zealand	3–8 Business Days
North America	United States & Canada	7–14 Business Days
Europe	UK, EU & Switzerland	7–14 Business Days
Asia-Pacific	Singapore, Hong Kong, Japan	5–10 Business Days
Rest of World	Other International Zones	10–20 Business Days

Note: Delivery times are estimates and may vary based on local courier schedules and seasonal demand.

3. SHIPMENT TRACKING

Once your LUVENA order is dispatched, a unique tracking number will be sent to your email. You can monitor your shipment’s journey in real-time until it reaches your doorstep.

4. INTERNATIONAL DUTIES & TAXES

For international deliveries outside of Australia, your order may be subject to local import duties and taxes. These charges are determined by your local customs authority and are the responsibility of the customer.

5. DELIVERY PROTECTION

While we strive for a seamless delivery experience, LUVENA is here to support you. If your order encounters any issues during transit, please contact our global logistics team immediately.

6. CONTACT US

For any inquiries regarding your global shipment, please reach out:

 Email: contact@luvena.co

 Design Studio: Melbourne, VIC, 3000, Australia.