Refund policy

Last updated: March 26, 2026

At LUVENA, we are committed to ensuring that every piece from our curated collections meets your expectations. If you are not entirely satisfied with your purchase, we are here to provide a seamless return experience.

1. RETURN ELIGIBILITY We offer a 14-day return window from the date of delivery. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as received.

• It must be in its original premium packaging with all tags intact.

• A valid proof of purchase (Order Number) is required.

2. NON-RETURNABLE ITEMS For hygiene and exclusivity reasons, the following items cannot be returned:

• Personal Care & Accessories.

• Gift Cards & Digital Goods.

• Final Sale / Archive Items.

3. THE PROCESS Once your return is received and inspected by our Quality Control team, we will notify you via email. If approved, your refund will be processed immediately. A credit will be applied to your original method of payment within 5–10 business days.

4. CONTACT OUR CONCIERGE TEAM To begin your return process, please reach out to our dedicated support: Email: contact@luvena.co